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Boston, Massachusetts : 866-344-8769
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Q : When is check-in and check-out?

A Our standard check-in is at 3pm and standard check-out is at 12:00pm (noon) Eastern Standard Time.

Q : How much do you charge for wireless internet?

A All IHG Rewards Members receive complimentary internet.

Q : Do you have a business center?

A Our self-service Business Center is located in the lobby and is open 24 hours. For a full list of services, click here.

Q : Do you have a Spa?

A SPA InterContinental, located on the second floor is the essence of pleasure and rejuvenation. Offering body, facial, and nail treatments, it is the perfect oasis. Our spa is also equipped with steam rooms and locker rooms. For treatments and services, please click here.

Q : Do you have a pool?

A Our property features a 2,500 square foot indoor heated lap pool overlooking the Rose Kennedy Greenway. For hours of operation, please click here.

Q : Do you have a fitness center and what are the hours of operation?

A Our state of the art fitness center is fully equipped with cardiovascular equipment and weights. It is complimentary and open 24 hours for hotel guests. Please click here for full details and hours of operation.

Q : Do you have handicap accessible rooms?

A We have a total of 12 handicap accessible (ADA compliant) rooms. Kindly inquire about the roll-in shower when making your reservation. Our restaurants and bars are also wheelchair accessible.

Q : Are pets allowed?

A Our hotel is pet friendly and welcomes pets less than 50lbs. A one-time pet fee is required.

Q : Where can I eat breakfast on property?


Q : What are the Club InterContinental benefits?

A Club InterContinental guests receive exclusive benefits including a personal club host, complimentary Wi-Fi, and access to the Club InterContinental Lounge, including free breakfast, evening drinks, tea, and coffee.


Q : How far is Boston Logan International Airport?

A Boston Logan International Airport is less than 3.5 miles from the hotel. It is approximately a 15 - 20 minute car ride.

Q : Do you have a shuttle to and from Boston Logan International Airport?

A The hotel does not offer a complimentary shuttle service. Best way to travel is by taxi, a short ride to the hotel. Public transportation is also a convenient option as we are located within walking distance from South Station. A seasonal water taxi is also a unique way to get to and from the airport. For further details, please contact our Concierge Team at icbostoncocierge@ihg.com, or by phone at (617) 217-5057.

Q : Do you have onsite parking?

A Onsite valet parking, provided by an outside company is available at the hotel for your convenience. Rates are based on length of stay. Overnight rate is also available.


Q : I have a question about my folio/receipt request. Who do I contact?

A If you have an inquiry regarding your folio/receipt request, please contact icbilling@ihg.com. To expedite your request please specify your needs and include your reservation details.

Guest Services

Our dedicated, well-informed Concierge Team can answer any questions you may have and are eager to assist. Please feel free to contact our Concierge Team by email at icbostonconcierge@ihg.com or by phone at (617) 217-5057. A full list of services can be viewed here.

For General Reservations

For reservation inquiries please contact our Reservations Department by email at icboston-res@ihg.com or by phone at (617) 217-5053.
This hotel is independently owned by Extell Boston Harbor, LLC and operated by InterContinental® Hotels Group.