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Rated Among the Best Luxury Hotels in Boston

Our associates take pride in providing personalized services alongside luxury accommodations and amenities unlike any other hotel in Boston. That's why we're so proud to share comments from past guests here with you. Check out the latest reviews for our Boston, Massachusetts hotel to learn more, or share an experience of your own.
By submitting this review you agree that your personal information will be made public.
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  Guest   •   May 18, 2019

Great location

We stayed at this lovely hotel 16-19 May 2019. The location is very good for sight seeing in Boston. The room was very good....a large size with the usual coffee making amenities and the bathroom was also a generous size and perfectly clean. Unfortunately, the room was opposite to the local fire station and so quiet noisy for traffic generally and the fire department call outs particularly. It was especially traumatic, as the hotel fire alarm was activated on Fri 17 May, and hotel guests were notified in the middle of the night to evacuate the hotel as there was a fire reported. It was a false alarm but nevertheless, worrying and caused chaos throughout the night. No fun to be lacking sleep on a holiday! Breakfast was excellent, with a variety of delicious food but ours was spoilt on one morning by a grumpy waiter, Michael, who clearly didn't want to be there working and couldn't be bothered to clear away dishes, provide the basic food or even set the table properly. Other servers provided good service at breakfast and it was disappointing that Michael was so obnoxious and spoilt our experience on one day only. The hotel is of a good standard and we enjoyed our stay on the whole. We hadn't noticed when booking online that as well as the usual State and County tax, added to the final bill, a 'convention tax', whether or not the convention centre is used, which disappointingly added a further $60 to our bill!!! We felt the corporate companies should foot that particular tax
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  Guest   •   May 18, 2019

Mother's Day Weekend Was Awesome!

We stay at this hotel time and time again because it never fails to exceed our expectations. We do about two to three family trips a year to Boston and have never stayed anywhere else since finding this location. It's within walking distance (even for our toddler) to the aquarium, Quincy Market, and the kids museum. The front desk is always friendly and I always book the room I want directly with them then do the "e-standby" upgrades after purchasing; they are usually available - highly recommend
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  Guest   •   May 14, 2019

Good for a business trip

One night stop here and like earlier everything worked well. No suprises. The rooms are good and big enough and you do not have stand at the bath tub to have a shower. Room should have a good minibar with fruits and water
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  Guest   •   May 11, 2019

Beautiful Hotel, Great Service Overall, Restaurant is Only Flaw

This review is really about a 4.5 rating due to a small critique item with the breakfast in the restuarant, but everything else was absoutely perfect so I rounded up to 5. My wife, mother-in-law, and I spent four nights here on vacation in the Boston area, and I researched all theh hotels. Mom is almost 92 years old and needs some extra care due to medications, possible wet slippery baths, her own feeling of security, etc, so we asked for adjoining rooms (we got #555, City View Premier King for us and #556, City view, two queen beds Premier for Mom). Wouldn't you know it, the very busy Boston Fire Deparment was right across the street, but at night (we go to bed about 9pm), we never bothered by sirens or other noise...so don't let that scare you. The hotel accomodated us nicely and when Mom found the beds just a bit high to crawl into easily, the hotel provided a stepping stool to assist her. The location is perfect, and we were sold on the fact the hotel is very modern and had a separate glass shower from the tub. The bathrooms were all marble, very nicely sized, and well-lit with all the amenities one might need. The room was also not wanting in space, as there was plenty of open floor, closet, and drawer space. It was a little wierd to see the Keurig coffee machine in the cabinet under the counter out of a real usable place, so we just didn't bother to use it, knowing the restuarant had plenty of good (Illy brand) coffee for us. The front desk staff was efficient and very polite, and the housekeeping staff was good also (though near the housekeeping room on the 5th floor while walking from the elevator, I heard ladies talking behind the door while also smelling cigarettes on occasion), kind of smelling up the whole hallway just a little bit in what we thought was a non-smoking hotel. The restaurant had a breakfast buffet on Sunday, but not the other days. The buffet was very well done, but it came out at 7:18am when the restaurant opened at 6:30am. They said it would be out at 7am, so I as fine with waiting 15 minutes that acutually turned into 35 minutes. Although there were not many in the restuarant at all (only three tables were occupied), I noted the other wait service was a bit slow, as my wife and mother-in-law got their food 35 minutes after ordering it. The hotel should arrange for the staff to come into work about thirty minutes earlier on days that have the buffet, and should try to be a bit quicker with service at breakfast. The delay was not a big problem that one day, but I am glad we were not in a huge hurry and it might pose problems for business travelers or those with appointments in the morning. One of the reasons people pay more to eat breakfast in a hotel is time and convenience, so this was a area where the service sagged as that advantage was lost. Nonetheless, the host and wait staff were pleasant and the food was good. I will say, however, $18 for a waffle with berries was a bit too pricey, and $6 for a glass of orange juice was nutty...and this takes into account we travel all over the world and even 5-star hotels in Europe do not have these prices. $10 for a 10-oz juice smoothie was also a bit crazy. I'd expect $4 and $7 for those beverages (respectively) is more reasonable. Coffee was $5 but it was good and we got plenty of refills. Still, let's be real here...where coffee and juice for three comes out to $39.50 including 20% tip, someone running the restaurant is missing the point--so not very good value in the restaurant at breakfast. We had to depart the hotel at 5am on our last morning, so had planned to eat dinner at the restaurant (Miel) the night before--but we canceled just in case the service would be slow--I did not want my last night in Boston to be a disappointment so we didn't open ourselves up to that possibility. The Thai restaurant across the street did us just fine anyway as we'd had all sorts of seafood and italian food thus far across the region. All in all, this was a great place to stay and given the room quality and location, I'd recommend this hotel. Like I said, it could easily be a "4" but I rounded up to "5" on the benefit of the doubt, and the fact the staff took such great care of my mother-in-law overall made it a great place to stay
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  Guest   •   May 07, 2019

Excellent - Location, Room, Staff

Stayed a Saturday night with the better half while visiting friends who had recently moved to Boston. Was originally booked elsewhere, but saw a great deal come up for the IC - Only about $20 less than our original plan, but room category descriptions seemed more concrete here, so we made the switch. So glad we did - The welcome at check-in was wonderful, with all the information we'd need for our stay provided in a truly warm and welcoming fashion. Room was great, super-comfy bed, plenty of space, and huge bathroom with a large soaking tub of which my wife took full advantage after our Saturday night out. Prior to that, stopped at Rumba in the lobby for a nightcap with the friends we'd come to visit, and the service was lightning fast and super friendly. The IC Boston, in summary, added some sweet icing on the cake of our night out with our friends. Absolutely on our short list for future Boston stays
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  Guest   •   May 02, 2019

Great Venue; OK Food

This hotel is situated beautifully along the Boston waterfront with great views and a nice bar and restaurant with outdoor seating in nice weather. I was here for a corporate event and found the staff helpful and courteous. I would give this place a five but the food served as maybe a 3 - just OK. So I give a combined 4
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This hotel is independently owned by Extell Boston Harbor, LLC and operated by InterContinental® Hotels Group.